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2020.21
WINTER OPERATIONS

Additional Policies & Procedures

COVID-19: KNOW BEFORE YOU GO

Welcome to the 2020.21 winter season!  We look forward to hosting you as our valued guest this winter and enjoying the mountains alongside you.  At this point, we all understand there will be some necessary adjustments to how our operations will be run this season.  Over the summer and the months leading up to the season, we have worked with the provincial government as well as the Canada West Ski Areas Association to put in place recommended measures and guidelines to help promote the safety of our guests and staff.

Distancing Measures & Signage

To align with our government's health and safety guidelines, we will be practicing physical distancing procedures throughout Nakiska Ski Area. We will be promoting maintaining 6 feet of physical distance from anyone outside of your social bubble, this will be assisted by directional and suggested distancing signage placed around our resort as well as plexiglass and other barriers.

Face Coverings

Face coverings are mandatory at all RCR resorts for any resort guest over the age of 2 years old. We ask that you use a face covering in all public spaces, from the parking lots, through the base area, in all buildings and outlets, and while in lift lines and on ski lifts. You are not required to wear your face covering while skiing or riding, or while seated in one of our food outlets.

We ask that you choose or make your mask based on Government of Canada guidelines, which can be found by following the link below.

Insider Tip: bring two masks with you to the ski hill, one tends to get cold and snowy, and you could keep a second mask in your pocket for when you want to be warm indoors.

Health Screening

Each and every person that wishes to be at Nakiska Ski Area will be required to answer questions recommended by the Alberta government to maintain the overall safety of the resort property.  This includes all our staff and guests. For the health and safety of resort guests and our staff, please do not visit if any of the following apply:

  • If you are sick or experiencing symptoms of COVID-19 (fever, sore throat, cough, difficulty breathing)
  • Live in a household with someone with COVID-19, symptoms of COVID-19 or who is self-isolating due to possible exposure to COVID-19
  • If you have travelled outside of Canada in the past 2 weeks or been in contact with anyone who has travelled outside of Canada in the past 2 weeks
LOST & FOUND

There will be no regular Lost & Found at Nakiska Ski Area this season, we will still collect and attempt to repatriate valuable items such wallets and phones.

If you do not wish to participate or adhere to the above mentioned safety measures, please do not visit our resorts.

Prior to opening for regular operations on November 27th Nakiska Ski Area has tentatively scheduled preview weekends.  To access the mountain for these dates you must either (1) have received your 2020.21 Season Pass in mail or (2) pre-purchase a lift ticket in advance through the RCR online store. Preview weekend lift ticket sales will be limited and be made available every Tuesday for the coming weekend and will be sold on a first come first serve basis. No lift access products will be available for sale at resort, please do not visit unless you have utilized one of the 2 options.

All Season Passes* must be processed online this includes filling out waivers and uploading photos. All passes will be mailed* so please allow 10 business days from receiving your approval email to receive your pass. There will be no pass processing or pass pick up at the resorts this season*. Once you have received your season pass you will be able to go directly to the lift when visiting the resort, no reservations will be required.

*With the exception of Super Pass holders, all Super Pass waivers must be done in person, and pass pickup will be done in person at the same time as waivers are completed.

IF THERE ARE CLOSURES TO THE RESORTS DUE TO COVID-19 DURING THE 2020.21 WINTER SEASON WILL I BE COMPENSATED?

We appreciate there is lots of uncertainty as to what the future holds and it is difficult to make financial decisions in the current environment. To ensure that you have confidence in your winter ski decisions we are offering a new “no questions asked” refund on all unused 2020.21 Winter Season pass purchases. In the event there is a prolonged closure due to COVID-19 refunds or credits will be provided on Season Passes, dependant on how many days you used your pass. 

Please follow the link below to view our refund policy on unused passes, and our refund policy in the event of a prolonged closure due to COVID-19.

WILL SEASON PASS HOLDERS BE REQUIRED TO RESERVE THEIR SKI DAY?

Season Pass Holders will not be required to make reservations and will have unlimited access to the resorts their pass is applicable to.

I HAVE AN EPIC PASS, DO I NEED TO RESERVE MY SKI DAY?

No, you will not be required to reserve your ski day. Your pass can be scanned directly at the chair lift.

Guest Services

The indoor capacity at RCR Guests Services will be reduced or closed and we will be servicing guests through ticket windows and Self-Serve Express Kiosks. Ticket Windows and Kiosks will be used for the issuance of Pre-Purchased Lift Tickets only, we will not be selling lift tickets at the resorts this season. 

LIFT TICKETS

There will be limited amount of tickets available for sale each day to manage guest numbers and ensure safety protocols. We strongly recommend that you purchase lift tickets online and in advance to guarantee access.  Tickets may sell out for our busier days (holiday periods and weekends), consequently, Ticket Window sales may not be available on a number of days throughout the season, so book your ski day now to avoid disappointment.

  • Pre-Purchase lift tickets sold with accommodation through RCR Central Reservations are available now
  • Pass Holder Pre-Purchased Friends and Family Tickets (purchased at time of Pass Purchase) – These tickets will be mailed out.
  • Local Accommodator Bookings – anyone with accommodations booked through RCR partner hotels in Fernie, Kimberley and Golden/Kicking Horse Mountain Resort - Available in the coming weeks before the store opens to the general public.
  • Pre-Purchase Lift Tickets (all sales channels) - Available in the coming weeks.
Tiger Lift Tickets (Ages 0-5)

TIGER lift tickets must be provided at the resort via the ticket window with child present.

Unused Product from 2019.20 Winter Season

Please visit www.skircr.com/exchange to see if your unused 2019.20 ski product is eligible for exchange to a 2020.21 product. All requests must be made through this portal, exchanges will not be facilitated at our resorts this season. Unused 2019/2020 products will not be eligible for use during any preview weekends hosted by the resort.

CHAIR LIFTS

There will be two maze areas for the following guests:

  • Cohort Groups or Family Bubbles – those willing to ride the lift together. These groups will be loaded onto a lift up to the capacity of the carrier as their own group. No one outside these circles will join these groups.
  • Individuals who are willing to ride with other people: These people will be loaded onto lifts on the following basis/capacity
    • 2 per Quad chair (Gold Chair, Silver Chair, Olympic Chair)
    • 1 per Double chair (Bronze Chair)
TUBE PARK
  • General Guidance -  Mandatory single riders only,  tubes self launched or helped with pushing device preventing direct contact between employee and guest
  • Face Coverings – must be worn at all time when in the tube park area
  • Physical Distancing  - in line to enter Tubing Area, lift line and launching area, standard physical distancing regulations apply
  • Cleaning and  Sanitizing – All tubes will be sanitized daily, operations may be adjusted to reduce the back and forth handling of tubes

Our Winter Sports School is known for providing a safe and fun learning environment for all ages, we work hard to maintain a team of friendly and helpful instructors.  We have made some adjustments to how our programs will work for the upcoming season to ensure the safety of all instructors and guests taking lessons with us within our current environment.

  • Mandatory face coverings during lessons
  • Revised maximum group sizes
  • No childcare packages or inclusion of food and beverage options offered in any of our lessons this season.
  • Private lessons and bubble groups being booked for participants that are in same family household, or friendship bubble.
  • In every lesson your instructor will discuss new COVID-19 risk management and safety rules before starting
Our Rental & Retail shops are historically high traffic areas, as such we will be implementing capacity restrictions and additional cleaning measures, these may be adjusted throughout the season as government recommendations are released.
  • Revised capacities, floor markings and other measures to help ensure physical distancing
  • Increased cleaning protocols, all rental equipment will be sanitized between use/guests
  • Daily monitoring of all employees to ensure they are free of symptoms. All employees will be required to wear personal protective equipment and will be trained on health protocols related to COVID-19
  • Continuous updates to our sanitary measures by staying up to date with government standards and recommendations
Our Food & Beverage outlets are at the heart of our resort and are often the meeting place before and after ski days. We have chosen to keep our outlets open and are making necessary adjustments to ensure these environments remain safe for all who wish to utilize them. We love après ski as much as you do and appreciate your cooperation with our protocols to keep our Food & Beverage outlets open.
  • Modified interior eating spaces, in compliance with Public Health standards
  • Revised capacities, floor markings and other measures to help ensure physical distancing
  • Increased cleaning protocols
  • Daily monitoring of all employees to ensure they are free of symptoms. All employees will be required to wear personal protective equipment and will be trained on health protocols related to COVID-19
  • Continuous updates to our sanitary measures by staying up to date with government standards and recommendations
  • As a courtesy to fellow guests please limit your stay in our food and beverage venues (Cafeteria- 30 mins, Finish Line Lodge - 45mins)
  • Bag Storage will not be permitted
  • Microwaves will not be available, all water fountains will be limited to refill stations only
  • Hot water dispensers will not be available
Our washrooms are another high traffic area we will be paying extra attention to with enhanced cleaning procedures and distancing measures.
  • Maximum occupancy loads based on provincial COVID-19 Guidelines
  • Barriers or closed off stalls, urinals and/or sinks to ensure appropriate physical distancing
  • Enhanced cleaning and sanitation program
  • Signage in washrooms to promote physical distancing, proper hand washing and waste disposal techniques

We will not be offering Childcare at Nakiska Ski Area this season.

Additional Recommendations

We recommend you take steps to protect yourself, we promote contactless payment as much as possible, regular hand sanitization and/or washing, staying within your social bubble and avoiding gatherings on our properties.

Remain respectful - we will not tolerate any abuse towards our staff members or other guests in regards to any of these guidelines.  Anyone not able to follow our recommendations will be asked to leave.

We are as enthusiastic about winter as ever and hope you are too!  Let’s make it a great season working together and taking time to enjoy our spectacular mountain surroundings.

If you have any questions or concerns, please contact us by email.

We appreciate your review of these policies ahead of visiting us this winter and your further cooperation during your visit. Please realize we are living in an ever changing situation and while many of these policies will stay in place for the entire ski season, there may be additional ones brought forth or adjustments made as we adapt to our current environment and do everything possible to have a full and enjoyable season for us all. We advise taking a look at this page to check for updates before each of your resort visits this season.

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